CARE

The Caring Company

From the very moment you purchase your Isuzu truck you will become a member of our comprehensive Care Programme with the entire Isuzu Truck UK Team behind you. Care is not just a department – it is engrained in the whole ethos of our company. 

The Care Programme is completely unique within the commercial vehicle industry and we pride ourselves on building a great relationship with our customers.  We are so confident in our product, people and network that we provide direct telephone numbers for our senior personnel and Managing Director.

An image of the Isuzu Truck UK Customer Care team

what does CARE mean?

Customer Care is at the very heart of Isuzu Truck UK.  CARE was the brainchild of our honorary Chairman, Nikki King, and is our award-winning sales and aftersales customer service programme.

Customer facing.

Always listening.

Reliable & trustworthy.

Efficient & friendly.

The Care Programme

Your Care Programme membership will be activated as soon as your new vehicle is registered and on the road. You will be given your own dedicated Customer Liaison Executive who will contact you throughout your truck’s warranty period to ensure you are happy with both its performance and with the service you receive from our dealer network.  The Care team are always on hand to answer any questions that you may have and are only too happy to help. 

Nationwide Coverage

In the unlikely event that you experience a problem with your truck, we have over 60 service centres throughout the UK who are committed to ensuring that you get back on the road again as soon as possible.

We realise that our customers are the most important stakeholders in our business, which is why we are so passionate about making their Isuzu experience a totally positive one.

Testimonials

“In the past, I’ve had all types of vehicles, but I’ve never had a call from any other company and certainly nothing like Isuzu Truck’s CARE team.”

Richard Barker, Lockers Trawlers

Peace of Mind

For your complete peace of mind every Isuzu truck comes with a three year unlimited mileage warranty and access to Isuzu Assist – our emergency breakdown service.

3 Year Unlimited Mileage Warranty

We are proud to offer one of the most comprehensive warranty packages in the commercial vehicle industry.*

*Excluding paintwork, bodywork and ancillary equipment on the entire product range. This warranty is offered subject to the vehicles being purchased and maintained within the UK and following our service and maintenance schedules using Isuzu approved partners.

Isuzu Truck 3 year unlimited mileage warranty logo Isuzu Truck 24 hour emergency assistance logo

Emergency Assistance

Included in our warranty package is automatic free registration with Isuzu Assist, our emergency breakdown service. We’ve built a network of recovery operators throughout the UK who work alongside our service centres to get out to you and your vehicle as quickly as possible in the event of a breakdown. All of our operators have been trained to a high standard on Isuzu products and the vast majority of times will be able to repair your vehicle at the roadside.

24 hours a day, 365 days a year.

Isuzu Assist – Freephone 0800 008 7210 or call 01707 640496

Meet the Care team

The team are very experienced and fully empowered to assist you with any queries you may have with regard to your truck or the network.

Syan Hancock

General Manager Care

Monday-Friday - 09:00-17:00

01992 632595
07970 713855

Michelle Hicks

Senior Customer Care Liaison Executive

Monday-Friday - 09:00-17:00

Show Supported Dealers

01213 863377

Anabel Baldwin

Customer Care Liaison Executive

Monday-Friday - 09:00-17:00

Show Supported Dealers

0208 524 7124

Lynda Cam

Customer Care Liaison Executive

Monday-Friday- 09:00-17:00

Show Supported Dealers

01246 558488

Emma Bates

Customer Care Liaison Executive

Monday-Friday - 09:00-17:00

Show Supported Dealers

01992 625726

Find your local dealer

Whether you want to view a new truck, arrange a service or buy a part, our nationwide network of truck dealers is here to take your call at a time that suits you and your business.

Find a Dealer

Get in touch

If you’d like to find out more about our truck range or any of our services, please contact us using the form below.





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Isuzu Truck UK Ltd
Isuzu House
164 Great North Road
Hatfield
Hertfordshire
AL9 5JN
UK

Tel: 01707 28 29 30
Fax: 01707 28 29 31
Email: info@isuzutruck.co.uk

Emergency Assistance
For Isuzu Commercial Assist call free on 0800 008 7210 or call 01707 640496

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