Customer Care - Dropside Trucks, Grafter Trucks, Easy Shift Trucks

"At Isuzu, we never forget that you, the Customer, are the most important stakeholders in our business. You have my personal commitment that I will do everything in my power to ensure that your experience of owning an Isuzu is memorable and enjoyable."
Nikki King O.B.E, MD , Isuzu Truck (UK) Limited

A Caring Company
The brainchild of our Managing Director ‘care’ is Isuzu’s unique award winning sales and aftersales customer care programme. The programme helped us win the Daily Telegraph/Energis customer service awards and the DTI recognises us as a ‘benchmark company’ in this area and we now often host visits from companies who are looking to improve upon their own service programmes. This unique all encompassing programme firstly ensures that you order the correct specification of vehicle for your operation. Throughout the warranty period our own staff maintain direct contact with you our customer to ascertain that your vehicle is performing as you would expect it to and that our agent is looking after you and your vehicle in a way that only Isuzu can demand. This far-reaching programme is unique certainly within the motor industry and as far as we know in any industry. Although predominantly customer-facing, internally we incentivise all of our agents’ service technicians, and their aftersales performance, even at head office all of our meeting agendas begin with ‘care’ it truly is endemic throughout our business. So confident are we in our product and our people that you will find in every Isuzu truck glove compartment the direct telephone numbers of our key personnel including our MDs who even discloses her home number.

Whether dealing with Isuzu or one of our approved agents you can always be sure of this award winning customer service. We will help you on all aspects of purchasing your vehicle, from bodywork to finance.

2, 3 or 4 Years Unlimited Mileage Warranty
Isuzu’s five star warranty package provides a 3-year unlimited mileage warranty (excluding bodywork and ancillary equipment). An optional 2-year unlimited warranty is available with our Economy delivery package. Furthermore for low-mileage 3.5 tonne operations we offer a 4-year warranty for vehicles that will not exceed 120000 miles in total – ideal for the builder. (All warranties are subject to vehicles purchased and maintained within the UK by an approved agent).

Emergency Assistance
Included in your warranty package is automatic registration with the RAC. Their 1,800 trained technicians are familiar with Isuzu trucks – and has an amazing, industry leading 56.3-minute average call to roll time – 24x7x365.

Free Driver Training
To ensure you get the best from your truck our unique driver training programme will ensure you maximise profit potential – improving fuel economy, reducing accident damage and increasing road safety!

All backed up by a 65 strong nationwide agent network.